SHIPPING & RETURN POLICY

Image Quality Control

Every piece of artwork being printed for the first time goes through Image Quality Control performed by our team. 

Shipping

Please note, that we want to get your products to you as soon as possible, so any other placed before 12h noon will ship the same day! We offer DHL or Deutsche Post, which is the preferred shipping option of most of our outside of France / European Union / International customers because of its reliable, fast and affordable cost.

Reprint

If the received product is printed incorrectly, damaged or in a bad quality, please contact us and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible.  That's our policy for making sure that reprints are issued, if you receive a damaged product. ​

Returns

Refunds In case there are issues with the reprint, after receiving all the required information. We offer a 14 day period from the day of delivery to contact us. Simply send us an email on info@brotherseurope.com asking for a return or an exchange or a refund authorization, let us know the reason for the return and if you would like to make an exchange, specify the item, color and size that you would like. All products need to be in brand new condition, never used and with all attached tags. ​ ​